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Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

The Nav Canada flight information center (FIC) in Quebec City and the worker using dynamite

Thunderstorms in the Province of Quebec in 2012
Thunderstorms in the Province of Quebec in 2012

The Nav Canada flight information center (FIC) in Quebec City (CYQB) does not normally take calls from the general public since air traffic services are centered on the needs of pilots.

But a particularly urgent situation sometimes dictate a more flexible approach. I remember a telephone call we received on the 800 line, during a very hot summer day of 2007. A worker in charge of the installation of dynamite in a mine in the Abitibi region told the flight service specialist (FSS) that he was working for a big company and that an important blasting operation was to be undertaken soon. He was in the middle of the blasting site, having just completed the installation of the detonators and explosives on the whole area.

He was wondering if there could be something he did not know about the weather since there were very dark clouds coming his way. The flight information center FSS was aware of the meteorological situation in Abitibi, and it was certainly not appropriate for a blasting operation. The caller was told that gigantic thunderstorm cells were forming in his sector and that the lightning detectors were already recording hundreds of strikes.

His actual position, in the middle of detonators and dynamite, was certainly problematic, to say the least. Without asking anything else, he told us that he was getting out of the site quickly…

(Photo taken with a Canon 5D MKII)

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

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Real life stories as a flight service specialist (FSS): Quebec FSS

Québec City FSS and an Air Canada DC-9 Captain

Old Quebec airport terminal with an Air Canada DC-9 and a QuebecAir BAC 1-11 (on aviation postcard)
Old Quebec airport terminal with an Air Canada DC-9 and a QuebecAir BAC 1-11 (on aviation postcard)

Around 1996, during the summer, an Air Canada DC-9 captain visited the Transport Canada flight service station in Québec City (CYQB) to receive a last minute briefing on the weather conditions between Quebec and Toronto.

All the passengers were already on board, but the captain had noticed a rapid change in the size of thunderstorms approaching the Québec City airport. Wishing to make the best decision, he requested the latest information on the approaching line of thunderstorms before proceeding with the takeoff.

The weather radar and satellite pictures showed a wall of convective cells that a DC-9 would not be able to go through. It would not fly high enough nor be able to go around the system unless it made a detour through Val-d’Or to the north or the Tennessee to the south.

The captain already knew the consequences of his decision. He nonetheless took the phone and called Air Canada’s dispatch in Toronto, announcing that he would not leave Quebec until the weather was acceptable. He could envision the missed transfers in Toronto for most of his passengers, and their bad mood in face of the lengthy delays he expected in Québec City.

Nevertheless, his decision was made and he left the flight service station satisfied. He knew very well that a line of heavy thunderstorms had often been the cause of accidents and that no aircraft, whatever the size, was safe when dealing with a wall of severe thunderstorms.

The flight service specialists (FSS) were happy with the captain’s decision since, throughout the years, the FSS often witnessed far less commendable behaviour from pilots of all categories. Judgment is the capacity to evaluate consequences, and it is not given to everybody.

An Air Canada DC-9 taking off under nice weather
An Air Canada DC-9 taking off under nice weather

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

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Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

A dust devil takes a pilot by surprise in Rouyn-Noranda

April 2013, at the Nav Canada Flight Information Center (FIC) in Québec City. This morning’s meterological forecasts indicate the possibility of dust devils. This type of obstacle to visibility is rare. The pilots call the flight service specialists (FSS) to know what “PO” means on the weather charts.

In spite of the calm winds and blue sky all over southern Quebec, the weather conditions can give birth to local wind shears. If they lift sand, dust or other small particles, those wind shears will become visible and cause dust devils five to ten meters in diameter.

A pilot would have to be unlucky to cross a rare dust devil. However, I remember an event I witnessed thirty years ago while I was working at the Transport Canada Rouyn-Noranda flight service station.

On a hot summer day, an aircraft landed in Rouyn-Noranda after a cross-country flight from Montreal. The pilot was making a short stopover to have his logbook stamped at the flight service station. The weather conditions were ideal at the airport: dry air, calm winds and a cloudless sky.

Once his run-up was completed on the taxiway, the pilot slowly headed for the runway 26 threshold. Once aligned and ready for take-off, he made the last few adjustments.

Few seconds later, the flight service specialists heard an emergency locater transmitter signal. Looking again at the runway, they saw that the aircraft was still on the threshold, but upside down.

A strong windshear had overturned the single-engine aircraft. The airport wind speed indicator being located farther away from the threshold only indicated calm winds.

The souvenir of this story reminded me that nature can always surprise the best prepared pilot. I imagine that this event shocked the student pilot as he tried, like us, to figure out what had just happened. I do hope that this adventure did not discourage him from flying.

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

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Real life stories as a flight service specialist (FSS): Quebec FSS

Quebec FSS and the September 11th 2001 events

One of four F-18s over the National War Memorial in Ottawa on October 22nd 2015
One of four F-18s over the National War Memorial in Ottawa on October 22nd 2015

During the September 11th 2001 crisis, the Canadian sky belonged, for a short period, to the military. The latter had taken the decision that every aircraft that had not taken-off yet had to stay on the ground, and those which were airborne had to expedite the landing.

There were a few exceptions for medical evacuations, but those flights were tightly monitored. All air traffic services units communicated with aircrafts in flight and agencies on the ground to advise them of the new rules now in place.

Generally speaking, regardless of the initial surprise, all pilots with whom the Transport Canada flight service specialists (FSS) in Quebec City had talked, through their multiple frequencies, offered no resistance.

But I remember the case of a pilot flying a twin-engine aircraft over the Laurentides region to whom the order of landing as soon as possible had been given. He refused to obey since it was out of the question for him to lose money on already booked charter flights, especially on a beautiful day.

The flight service specialists could understand his frustration. Nonetheless, it was not a good time to debate. It was, for all air traffic services units involved, a particularly busy day and nobody had extra time to argue at length about a request.

The message was repeated one more time. In view of his refusal to obey, NORAD (North American Aerospace Defense Command) was contacted. The reply came back quickly and the pilot was given two choices: either he landed or an CF-18 fighter jet would be launched to take care of the situation.

No need to add anything else. The pilot complied immediately.

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

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Real life stories as a flight service specialist (FSS): Quebec FSS

FSS and pilots with different styles

Pilots regularly refer to flight service specialists (FSS) when preparing for a flight. They can either phone or visit a flight service station. The FSS progressively know an increasing number of pilots who differ a lot in experience.

As with any profession, competence and a professional attitude vary for the same license. Pilots are no exception and I could divide them in three categories: 85% meet the requirements on a continual basis, 10% constantly exceed the expectations and the last 5% deals with more or less important shortcomings.

Here are two small stories involving pilots of very different style and some flight service specialists. Those events happened in the ‘80s and ‘90s:

The pilot with a gigantic ego

One day, a pilot called the Transport Canada flight service station in Quebec City (CYQB) on the local radio frequency and said: “I’ll be landing in twenty minutes at Lac St-Augustin. Call my wife and tell her to pick me up”.

That was not a polite way to request a favor. He obviously had decided that those types of private phone calls were part of our responsibilities. As the flight service specialist was working higher priorities, he told the pilot that this was something he would have to do himself.

Losing his temper, the pilot started to reel off his CV and all the contacts with whom he would communicate to set this employee’s case. His long monologue forced us to lower the air radio frequency’s volume. His ramblings blocked an important frequency and were a nuisance to the other pilots. Eventually, he ran out of ideas and the radio frequency was finally available for essential communications.

A few hours later, the same pilot made a spectacular entry in the flight service station, shouting and blasting the employees. He then left the place by slamming what could be slammed of the swinging doors we had at the time.

Luckily, special cases like that are rare. They so differ from what we are used to that it’s impossible to forget them, even decades later.

An exceptionally cold blooded pilot

I remember of a very experienced pilot who used to visit us regularly at the Transport Canada flight service station in Rouyn-Noranda (CYUY). One day, he entered the station, leaned on the briefing counter, and started to talk about different subjects before finally asking us if we had any documents in our library that were dealing with an airplane crash…

We replied by the affirmative. Considering his calm and the tone in his voice, we figured that he was just curious. He then told us that he had just crashed less than an hour ago and that the machine he was flying was totally wrecked. He was the only person on board and managed to get out with scratches only.

I must admit that I had never met somebody that could be so detached from an event of such importance!

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

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Real life stories as a flight service specialist (FSS): Iqaluit FSS

The Sultan of Brunei stops in Iqaluit, in the Canadian Arctic

The Iqaluit airport, on Baffin Island in the Nunavut, is a popular stopover for short and mid-range aircrafts needing to refuel when overflying the Canadian Arctic. Its 8,600 feet runway can accommodate all types of aircrafts. Airbus aircrafts like the A380, the A350-XWB and the A330-200F were tested there during several days to evaluate their performance under extreme cold temperatures.

Airbus A330-200F arriving in Iqaluit for extreme cold tests. (PHOTO by CHRIS WINDEYER)
Airbus A330-200F arriving in Iqaluit for extreme cold tests. (PHOTO by CHRIS WINDEYER)

Well-known actors, princes and princesses (among them some members of the British Monarchy) and many political personalities stopped in Iqaluit throughout the years. Even Nelson Mandela stopped by Iqaluit on his return trip from United States.

Elder Alacie Joamie and Prince Albert II of Monaco in Iqaluit in 2012
Elder Alacie Joamie and Prince Albert II of Monaco in Iqaluit in 2012

Around 1989-1990, the Sultan of Brunei and his suite also stopped in Iqaluit. The flight service specialists (FSS) were surprised to see that a Boeing 727 was not enough to accommodate the Sultan as two Gulfstream American business jets also landed few minutes before the 727.

Once the three aircrafts were parked on the apron, the Boeing 727’s front door was opened, a stairway was lowered and staff members rolled out a long red carpet. Two women got out of the airplane and started sweeping the whole carpet and, few minutes later, the Sultan stepped out for a walk and a breath of fresh air.

In less than an hour, the refueling was completed and everyone got back onboard their respective aircraft and left for Europe. It was the first time I was witnessing such a deployment of resources to carry a monarch.

But I had seen nothing yet. Few years later, I was transferred to the Transport Canada flight service station in Quebec City, which would later become the Quebec Flight Information Center (FIC) under Nav Canada. There, I could witness, with other air traffic services staff members, the frenzy surrounding the arrival of the President of the United States, Georges W. Bush, for the 2001 Summit of the Americas. That was certainly beyond measure…

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

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Street photography

Street photography: mannequin attacked by a wasp in Quebec

In Quebec City, this mannequin seems to be attacked by a wasp moving slowly along the shopwindow. The scene looked realistic enough to deserve a photo!

Street photography: mannequin under attack
Street photography: mannequin under attack

For other street photography pictures, click on the following link:

Street photography

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Photos of Canada Photos of Quebec

Photography in the Province of Quebec : Tewkesbury 2015

Profiting from the autumnal season to do some photography, I visited the Tewkesbury region, near Quebec City, were there are always interesting point of views. First, near the Tewkesbury church :

Tewkesbury, Québec 2015
Tewkesbury, Québec 2015
Tewkesbury, Québec 2015
Tewkesbury, Québec 2015
Tewkesbury church, Québec 2015
Tewkesbury church, Québec 2015
Tewkesbury Blue Roof, Québec 2015
Tewkesbury Blue Roof, Québec 2015

Then, following a trail heading to the Jacques-Cartier river, I was able to take few shots, sometimes under an overcast sky and, on few occasions, with the sun shining through clouds :

Autumn in Tewkesbury, Quebec 2015
Autumn in Tewkesbury, Quebec 2015
Tewkesbury, Québec 2015
Tewkesbury, Québec 2015
Tewkesbury, Québec 2015
Tewkesbury, Québec 2015

All the photos were taken with a Canon 5D MKII DSLR camera. I mostly used two lens : a Canon 14mm 2.8L fixed lens and a Canon 70-200 f2.8L IS II USM.

For other photos on the province of Quebec and also Quebec City, click on the following links from my blog:

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Photography

Night photography: the Blood Moon Eclipse seen from Quebec

A quick look on internet provided the exact location and time where the moon would rise in the Quebec City region. On September 27th 2015, one had to look towards 089 degrees and be ready for 18:25 PM.

September 27th 2015. Blood Moon photo taken from Promenade Champlain, Quebec City, with a Canon 5D MKII.
September 27th 2015. Blood Moon photo taken from Promenade Champlain, Quebec City, with a Canon 5D MKII.

Imagine being able to connect your camera to a modern personal telescope. That would make for fantastic shots. But since I deal with a Canon 70-200 f2.8L IS II USM coupled with an extender, I cannot expect the same results. Nonetheless, it is not a reason to stay at home…

September 27th 2015 Blood Moon Eclipse. As for the blue object to the right of the screen, your explanations are welcomed.
September 27th 2015 Blood Moon Eclipse. As for the blue object to the right of the screen, your explanations are welcomed.

The most interesting effect happened during late evening. I caught the above shot around 22:15. Cranking the ISO, I saw a blue planet or something that looks like it in the frame. The shot was not taken through a window so there was no glass reflection. I was kind of surprised to see this addition to the Blood Moon Eclipse. I wrote to a local astronomy club, asking them what it could be. They answered that unless I took the shot through a window, causing a reflection, they did not know what it was.

I know nothing yet about astronomy. If it is the reflection of the moon, I don’t know how it got there since I was taking the photo outside, without a polarizer. According to a recent comment sent by Mario Cloutier (see the comments) who points the reader to another blog looking at this question, it is possible that the picture of this ghost moon is the result of an overexposed shot combined with the atmosphere’s specific characteristics of temperature and moisture which would increase the reflexion and refraction. That is a logical explanation. The last shot was taken around 22:35:

September 27th 2015 Blood Moon Eclipse. Camera adjusted on BULB priority, with ISO 100 and 2.8 aperture.
September 27th 2015 Blood Moon Eclipse. Camera adjusted on BULB priority, with ISO 100 and 2.8 aperture.
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Real life stories as a flight service specialist (FSS): Iqaluit FSS

Carrying a .357 Magnum to Iqaluit

(Precedent document: Aviation photography: Rouyn-Noranda aircraft photos during 1986-1988 (Part three of three)

In 1988, I left Rouyn-Noranda for the Transport Canada flight service station, on Baffin Island. Iqaluit is Nunavut’s Capital and a designated port of entry to Canada for international air and marine transportation. Located at the crossroads of both polar and high North Atlantic air routes, Iqaluit airport can handle any type of aircraft.

I had to learn new tasks linked to ICAO responsibilities toward international air traffic crossing the Atlantic Ocean, as well as continue to act as a flight service specialist (FSS) and provide air traffic services.

The departure would be made from the Montreal Pierre-Elliott-Trudeau international airport. I decided to bring my .357 Magnum revolver with which I had been training for several years. Official papers authorized me to carry the gun from my home to the Montreal airport. Once there, I headed to a counter where an agent gave me another document allowing me to carry the revolver in the Nordair Boeing 737 leaving for Iqaluit.

There was no stipulation that the gun had to be left in the cockpit. I went through the security zone. The .357 Magnum was in a small case, in an Adidas sport bag. The bag was put on a moving strap, like any other hand luggage, in order to be checked by a security agent. The bag was not open by the agent; he looked at the screen, saw what was in the bag and that was it. I thought at the time that he might have received special instructions that I knew nothing about.

I was a bit surprised at the easiness with which I could carry a gun, but having never tried it before, since I was not a policeman, I concluded that it was the way things were done when all the papers and requests had been filed accordingly. The screening process being completed, I went outside and walked towards the Boeing 737.

A female flight attendant was greeting all the passengers. I presented her my airplane ticket just as I was ready to board the plane and she immediately asked me if the gun was in the bag I was carrying, and if it was loaded. My answers being acceptable, she invited me to go to my seat.

Once comfortably seated, I placed my Adidas bag under the front passenger’s seat instead of the elevated compartments along the aisles. I wanted to be able to see the bag at all times. The airplane took-off and it was a smooth flight to Iqaluit.

Three years passed and came the time to be transferred at the Transport Canada flight service station in Québec City (CYQB). The world had certainly changed during those three years isolated up in the Arctic. In 1989, Marc Lépine got known for the massacre, with a firearm, of fourteen women studying at the Montreal Polytechnic School.

I headed to the Iqaluit RCMP office in order to fill the appropriate documents that would allow me to carry the gun back to Québec City, a gun that would be sold few months after my arrival at destination. The police officer signed the papers and told me that the revolver would be kept in the Boeing 737’s cockpit.

I asked him, in case it was still allowed, if I had the liberty to carry it in my bag and put it under the front passenger’s seat, like I did for the inbound flight. He looked at me and clearly did not believe a word I had just said. But that did not matter. The gun would travel in the cockpit with the pilots and I would claim it once at destination.

When I think again about this story, almost thirty years later, I realize how the world has dramatically changed. There was a time where I could head to the Montreal international airport with my family to watch the landings and takeoffs from an exterior elevated walkway opened to the general public. From this same walkway, chimney smokers would negligently throw away their still smoking cigarette butts in an area where fuel trucks were operating.

The airport’s management eventually forbid the access to the outside walkway after having received too many complaints from passengers who rightfully claimed that their suitcases had been damaged by cigarette butts thrown from the walkway…

(Next story: Iqaluit and the old American military base)

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit