Category: Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

The overheated flight service specialist

Post author By Stanley
Post date 21 March 2017

In 2002, the Quebec flight information center employees were advised that journalists had been authorized to film inside the Nav Canada installations.

In anticipation of the shooting, one of the flight service specialists went over the list of employees who would be working during the journalist’s visit. He phoned those employees and suggested an appropriate dress code. He was just trying to help. One of the employees that we will name Denis could not be contacted, but the message was nonetheless left to his wife.

The next day, just before the journalist’s visit, Denis arrived in the center. He entered the flight service station room and dryly demanded the name of the employee who phoned his wife to suggest a dress code for him. It just happened that this employee was facing him. Denis kind of lost his temper and ordered everyone to mind their own business. There was some tension in the air. It would not have been a good idea to contradict him…

Few hours later, during a coffee break, I found myself in the employee’s kitchen in company of Denis. He put a donut in the microwave and sat down in a corner by himself, waiting to hear the “beap” from the microwave, indicating that the donut was hot enough.

But from where he was sitting, Denis did not see that the donut was overheating. In fact, the donut was gradually changing color and shape and smoke was coming through all the microwave’s gaps it could find. For safety reasons, I was checking that the damages were limited only to the donut.

Overheating fat really makes a lot of smoke. Denis asked me: “Don’t you find that it smells of burning?” I answered positively. He added: “ But look, there is smoke near you!”

Realizing that I was not going to move, he stood up to find out what was going on. He soon discovered that the source of the smoke came from a deformed and darkened entity still turning on the tray. He shouted: “It’s my donut! It’s all burned! Why didn’t you tell me?” I could only reply: “ Just about an hour ago, you told us in no uncertain tone to mind our business. How can I know how you prefer your donut?!” Useless to say, this did not help in calming him down…

Click on the link for other real life stories at the Quebec flight information center on my blog.

Tags dress code, FIC, flight service specialist, flight service station, FSS, human behaviour, humor, journalists, Nav Canada, Québec, Quebec flight information center, Quebec Jean-Lesage international airport

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

Last day at work for a flight service specialist (FSS)

Post author By Stanley
Post date 22 March 2016

A souvenir photo in front of a Eurocopter EC120 Colibri (C-FCOS) at the Quebec Jean-Lesage international airport (2015)

December 2013. Time for retirement had come. On my last working shift as a flight service specialist (FSS), I was able to share good memories of the past experiences as a Transport Canada and later Nav Canada employee. A shift supervisor had bought an excellent chocolate cake which was rapidly taken care of by the employees.

The next year, during an official retirement party including two other retirees, the Nav Canada flight information center (FIC) employees in Quebec City (CYQB) presented us with several gifts. I used the gift certificates to book a helicopter ride.

The pilot headed towards the Quebec Bridge then followed the St-Lawrence Seaway to Old Quebec. He then flew towards the Davie shipyard, Île d’Orléans, the Montmorency falls and then returned to the Quebec Jean-Lesage international airport. During the flight, we were able to witness the arrival of the Queen Mary II cruise ship in Old Quebec. Here are some pictures that I took during the flight:

Samuel-de-Champlain promenade and St-Lawrence Seaway in 2015

The Queen Mary II passing by Île d'Orléans enroute to Quebec in 2015 — The Queen Mary II passing by Île d’Orléans enroute to Quebec in 2015

The Château Frontenac, Dufferin Terrace and a small part of Old Quebec in 2015

Orleans Island and St-Lawrence Seaway, Quebec, 2015

Quebec Jean-Lesage international airport in 2015. The Nav Canada installations are visible (control tower and flight information center (FIC))

I hope you liked the real life stories as pilot, flight instructor, Transport Canada student and flight service specialist in Inukjuak, Rouyn-Noranda, Iqaluit and Quebec City, as well as FSS for Nav Canada at the flight information center in Quebec City. I have included all the stories and photos on my web site www.francoisouellet.ca , in the following “real life stories” sections:

Real life stories as a pilot

Life as a student at the Transport Canada Training Institute

Real life stories as a FSS in Inukjuak

Real life stories as a FSS in Rouyn-Noranda

Real life stories as a FSS in Iqaluit

Real life stories as a FSS in Quebec City

There were naturally many more stories that would have deserved to be written but, due to their particular nature, those stories had to stay confidential.

Thanks for the encouragements and comments shared in person or via electronic communication.

Tags aviation photography, Château Frontenac, CYQB, FIC, Flight instructor, flight service specialist, FSS, Inukjuak, Nav Canada, Old Quebec, photo, pilot, Quebec City, Quebec flight information center, Quebec Jean-Lesage international airport, Queen Mary 2, real life stories, Rouyn-Noranda, Transport Canada

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

A storm goes through the Quebec Jean-Lesage international airport

Post author By Stanley
Post date 12 March 2016

A roll arcus cloud in development ahead of a thunderstorm approaching the Quebec Jean-Lesage airport in 2012.

Summer 2012. A very active cold front had been sweeping across the province and was about to hit the Québec Jean-Lesage international airport (CYQB). Considering the winds and the temperature spread, as well as the weather radar, it was obvious that it would be a very interesting show.

The Nav Canada control tower and flight information center (FIC) being collocated, the common stairway surrounding the tower became a privileged spot from where to take pictures. As a flight service specialist (FSS) on a short morning break, I grabbed my camera and headed outside on the stairway, just in time to see a line of roll arcus clouds arrive over the mountains to the north-west.

A roll arcus cloud ahead of a thunderstorm heading for Quebec City in 2012

The first showers started, quickly followed by strong gusty winds and hail. In order to protect myself from the severe weather, I just had to slightly change position on the stairway and use the tower as a shield. Satisfied with my shots, I abandoned my observation post and let Mother Nature express herself.

An arcus cloud ahead of a thunderstorm approaching the Quebec Jean-Lesage airport in 2012

An arcus roll cloud in delopment near the Quebec Jean-Lesage airport in 2012

Tags aviation photography, CYQB, FIC, flight service specialist, FSS, Nav Canada, Quebec flight information center, Quebec Jean-Lesage international airport, real life stories, roll arcus cloud, severe weather, thunderstorms, weather, weather radars

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

Photography: The St-Jean-sur-Richelieu hot air balloon festival

Post author By Stanley
Post date 24 February 2016

The hot air balloon C-FNHP is being inflated at the St-Jean-sur-Richelieu festival in 2012

The Nav Canada flight service specialists (FSS) working at the flight information center (FIC) at the Quebec Jean-Lesage international airport (CYQB) regularly receive telephone calls from hot air balloon pilots preparing their next flight. Actual and forecasted wind conditions are important, be it on the ground or in the air. But the FSS must also take into account the slightest possibility of a rain shower that would wet the balloon’s envelope, the variation in the convection according to the time of the day which would then affect the winds, the local effects, etc.

Although it is interesting to brief a hot air balloon pilot on the telephone, it is far better to witness their activity when getting ready for a flight. And the effect is even more striking when you position yourself in the middle of a field where more than a hundred hot air balloons lift altogether.

A first group of hot air balloons are autorized to lift at the St-Jean-sur-Richelieu festival in 2012

Summer 2012. A beautiful day was expected in St-Jean-sur-Richelieu. Blue sky and calm winds were forecasted for the evening. There would certainly be photo opportunities (Canon 5D MKII).

The field where the balloons were being prepared was fenced, but there were here and there openings and it seemed possible to enter the area without attracting too much attention. I made an attempt and could rapidly live the frenzy associated with the preparation and launch of more than one hundred hot air balloons.

Rising hot air balloons in St-Jean-sur-Richelieu in 2012

The balloons progressively took shape and it became possible to see their designs and superb colours. Each team was taking care of the last details that ensure a synchronized launch when the signal would be given. The organizer eventually gave the go ahead signal and the hot air balloons all lifted up within a very short time span. This was a magnificent show!

Hot air ballons at the St-Jean-sur-Richelieu Festival in 2012

Visitors at the 2012 St-Jean-sur-Richelieu hot air balloons festival

Few years earlier, during summer 2005, a hot air balloon had flown over our house in Quebec City at about one hundred feet. This was not a normal situation to witness that balloon slowly lose altitude and get closer to electrical wires. I had taken my bike and followed the balloon since it became obvious that the pilot was trying to land, possibly short of propane gas.

The pilot did not have an easy task, flying low over the city streets, close to the wires and other obstacles. The passengers must have been wondering what would be the issue of that flight. Arriving near a school, the pilot had seen a small parking lot and tried to land there, avoiding the church steeple on the other side of the street.

We were few citizens to hang to the basket and immobilize it while the balloon’s envelope was slowly deflating. I was able to take a shot of that unusual balloon’s approach…

Hot air balloon landing on a Quebec City street in 2005

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

Air Canada and the Nav Canada flight information center (FIC) in Quebec City

Post author By Stanley
Post date 17 February 2016

Nav Canada control tower with, in the foreground, several CL-215 and Cl-415, a Nav Canada Challenger, and an Air Transat Airbus at the Quebec Jean-Lesage international airport (CYQB).

On a stormy summer day, Air Canada called the Nav Canada flight information center (FIC) at the Quebec Jean-Lesage international airport (CYQB) on the Montreal frequency. The pilot was flying an Airbus and was about to take-off from the Montreal Pierre-Elliott-Trudeau international airport to Halifax, but there was violent weather that had to be avoided.

Normally, big airlines have their own briefing and flight planning services. However, rapidly changing weather sometimes requires last minute adjustments. In the case of the Air Canada flight, severe thunderstorms forbid a direct path from Montreal to Halifax.
The pilot was looking for the best option: go around the thunderstorms by flying north over Mont-Joli then eastward to Halifax or fly southward to United States then head east to Halifax.

Both solutions were possible but the objective was to pick the route that would diminish the pilot’s chances to have to divert to an alternate airport.

Radar imagery became the essential tool to propose a solution. Knowing the time lapse between two images, it was possible to evaluate the weather system’s speed. By calculating what was the distance left for the system to arrive in Halifax, and knowing the system’s speed, the flight service specialist (FSS) was able to estimate as precisely as possible the time when the thunderstorms would move over the destination airport.

The pilot having calculated the estimated time of arrival to Halifax for both the south and north routes, and now knowing at what time the weather system would be over Halifax, he understood that the best option was the southern route through United States. If there was no last minute modification in the system’s speed, he would be able to land in Halifax between twenty and thirty minutes before the first thunderstorm cells arrive over the airport.

It is fairly uncommon to receive an official feedback from the pilot of a big company like Air Canada. But the next day, surprising the flight service specialist (FSS), the pilot called back, presenting himself as the one who had made a flight from Montreal to Halifax the precedent day. He wanted to thank the FSS who had helped him in his decision making since, as he said it, the route via the United States had been a success and he was able to land his Airbus thirty minutes before the arrival of the thunderstorms. That kind of call certainly helps any employee to start a working day on the good foot…!

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

The Nav Canada flight information center (FIC) in Quebec City and the worker using dynamite

Post author By Stanley
Post date 11 February 2016

Thunderstorms in the Province of Quebec in 2012

The Nav Canada flight information center (FIC) in Quebec City (CYQB) does not normally take calls from the general public since air traffic services are centered on the needs of pilots.

But a particularly urgent situation sometimes dictate a more flexible approach. I remember a telephone call we received on the 800 line, during a very hot summer day of 2007. A worker in charge of the installation of dynamite in a mine in the Abitibi region told the flight service specialist (FSS) that he was working for a big company and that an important blasting operation was to be undertaken soon. He was in the middle of the blasting site, having just completed the installation of the detonators and explosives on the whole area.

He was wondering if there could be something he did not know about the weather since there were very dark clouds coming his way. The flight information center FSS was aware of the meteorological situation in Abitibi, and it was certainly not appropriate for a blasting operation. The caller was told that gigantic thunderstorm cells were forming in his sector and that the lightning detectors were already recording hundreds of strikes.

His actual position, in the middle of detonators and dynamite, was certainly problematic, to say the least. Without asking anything else, he told us that he was getting out of the site quickly…

(Photo taken with a Canon 5D MKII)

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

Tags Abitibi, air traffic services, Canon 5D MKII, CYQB, FIC, flight service specialist, FSS, Nav Canada, photo, Quebec City, Quebec flight information center, real life stories, security, thunderstorms, weather, weather photography

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

A dust devil takes a pilot by surprise in Rouyn-Noranda

Post author By Stanley
Post date 23 January 2016

April 2013, at the Nav Canada Flight Information Center (FIC) in Québec City. This morning’s meterological forecasts indicate the possibility of dust devils. This type of obstacle to visibility is rare. The pilots call the flight service specialists (FSS) to know what “PO” means on the weather charts.

In spite of the calm winds and blue sky all over southern Quebec, the weather conditions can give birth to local wind shears. If they lift sand, dust or other small particles, those wind shears will become visible and cause dust devils five to ten meters in diameter.

A pilot would have to be unlucky to cross a rare dust devil. However, I remember an event I witnessed thirty years ago while I was working at the Transport Canada Rouyn-Noranda flight service station.

On a hot summer day, an aircraft landed in Rouyn-Noranda after a cross-country flight from Montreal. The pilot was making a short stopover to have his logbook stamped at the flight service station. The weather conditions were ideal at the airport: dry air, calm winds and a cloudless sky.

Once his run-up was completed on the taxiway, the pilot slowly headed for the runway 26 threshold. Once aligned and ready for take-off, he made the last few adjustments.

Few seconds later, the flight service specialists heard an emergency locater transmitter signal. Looking again at the runway, they saw that the aircraft was still on the threshold, but upside down.

A strong windshear had overturned the single-engine aircraft. The airport wind speed indicator being located farther away from the threshold only indicated calm winds.

The souvenir of this story reminded me that nature can always surprise the best prepared pilot. I imagine that this event shocked the student pilot as he tried, like us, to figure out what had just happened. I do hope that this adventure did not discourage him from flying.

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City