Tag: real life stories

Real life stories as a flight service specialist (FSS): Quebec FSS

FSS and pilots with different styles

Post author By Stanley
Post date 13 January 2016

Pilots regularly refer to flight service specialists (FSS) when preparing for a flight. They can either phone or visit a flight service station. The FSS progressively know an increasing number of pilots who differ a lot in experience.

As with any profession, competence and a professional attitude vary for the same license. Pilots are no exception and I could divide them in three categories: 85% meet the requirements on a continual basis, 10% constantly exceed the expectations and the last 5% deals with more or less important shortcomings.

Here are two small stories involving pilots of very different style and some flight service specialists. Those events happened in the ‘80s and ‘90s:

The pilot with a gigantic ego

One day, a pilot called the Transport Canada flight service station in Quebec City (CYQB) on the local radio frequency and said: “I’ll be landing in twenty minutes at Lac St-Augustin. Call my wife and tell her to pick me up”.

That was not a polite way to request a favor. He obviously had decided that those types of private phone calls were part of our responsibilities. As the flight service specialist was working higher priorities, he told the pilot that this was something he would have to do himself.

Losing his temper, the pilot started to reel off his CV and all the contacts with whom he would communicate to set this employee’s case. His long monologue forced us to lower the air radio frequency’s volume. His ramblings blocked an important frequency and were a nuisance to the other pilots. Eventually, he ran out of ideas and the radio frequency was finally available for essential communications.

A few hours later, the same pilot made a spectacular entry in the flight service station, shouting and blasting the employees. He then left the place by slamming what could be slammed of the swinging doors we had at the time.

Luckily, special cases like that are rare. They so differ from what we are used to that it’s impossible to forget them, even decades later.

An exceptionally cold blooded pilot

I remember of a very experienced pilot who used to visit us regularly at the Transport Canada flight service station in Rouyn-Noranda (CYUY). One day, he entered the station, leaned on the briefing counter, and started to talk about different subjects before finally asking us if we had any documents in our library that were dealing with an airplane crash…

We replied by the affirmative. Considering his calm and the tone in his voice, we figured that he was just curious. He then told us that he had just crashed less than an hour ago and that the machine he was flying was totally wrecked. He was the only person on board and managed to get out with scratches only.

I must admit that I had never met somebody that could be so detached from an event of such importance!

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Nelson Mandela stops by Iqaluit on his way to South Africa

Post author By Stanley
Post date 5 January 2016

On July 1st 1990, few months after having been released from twenty-seven years in jail, the South African President Nelson Mandela stopped in Iqaluit, on Baffin Island in the Nunavut. It was 03:30 AM and the aircraft had just arrived from Detroit in United States. Mandela participated in a special event linked to the three big American car manufacturers where he was invited to deliver a keynote speech.

I figured that this trip to Detroit must have brought him found memories since, in his autobiography, he mentioned that the first car he saw in his youth was a big black luxury car that he later recognized to be a Ford V8.

After Detroit, the jet carrying the Mandela couple followed an orthodromic line around the planet for the return to South Africa. It meant that a stopover for refuel was mandatory and Iqaluit, in Canada’s arctic, was chosen.

In anticipation for the VIPs arrival, the Transport Canada flight service station and the airport installations had been secured by the RCMP. Before meeting the VIP’s, the Mandela couple took some time to walk toward a group of persons outside the airport terminal. They discussed for a while, each group separated by the airport fence.

As reported by historian Kenn Harper in Nunatsiaq News in 2008, the security staff tried to rapidly bring back the Mandela couple inside as there were VIP’s waiting for them. But Mandela answered: “There are no more important people in this town tonight than these folks who have come out to talk with me. I’ll be in when I’ve finished speaking with them.”

In his memoir, Conversations with Myself, he wrote: “What struck me so forcefully was how small the planet had become during my decades in prison; it was amazing to me that a teenaged Inuit living at the roof of the world could watch the release of a political prisoner on the southern tip of Africa.”

Nelson Mandela and his book "Conversations with Myself", image extracted from www.nelsonmandela.org on January 5th 2016 — Nelson Mandela and his book “Conversations with Myself”, image extracted from www.nelsonmandela.org on January 5th 2016

As they entered the Transport Canada installations, Nelson and Winnie Mandela were greeted by several persons, among which Iqaluit’s Inuit chief. A ceremony was held in a room next to where I was working, one floor lower, under the flight service station (FSS) tower.

Around 04:00AM, I came down from the FSS tower to transmit an important message regarding the return flight. At the bottom of the stairs, positioned on the other side of the door, was a huge policeman blocking our staff from accessing the corridor.

I tapped lightly on the windowed door and showed him that I had an urgent message for Mandela’s entourage. He refused to budge. The smooth way not bearing any results, I used the necessary means to achieve success. This did not go without a bit of noise.

The policeman finally let me go through, knowing very well that all flight service specialists were screened for security on a regular basis. But looking at his facial expression, it is obvious that we were not friends anymore.

Obviously, all my attempts at opening the door disrupted the ceremony a bit. As I was delivering the message, I saw the Mandela couple sitting in a nearby room, few meters away, attending a traditional Inuit dance performance. Drawn by the noise in the corridor, Nelson Mandela diverted his attention and we looked at each other for a short moment.

What surprised me the most was to see this remarquable man sitting straight in his chair, like a young man in his prime, showing no signs of fatigue, despite a very busy day and such a late hour that would not allow him to rest before 0500AM. That night, I understood a bit more what involved the responsibilities of a head of State and all the energy required day after day to occupy the position.

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Iqaluit FSS and the Trans Ocean Airways DC-8

Post author By Stanley
Post date 1 January 2016

In 1989, News North journalist Cam Lockerbie wrote an article about the misadventure of passengers who were forced to stay longer than expected in Iqaluit because of a stopover that went wrong.

A Trans Ocean Airways DC-8 on a flight from San Francisco to Great Britain had stopped in Iqaluit, on Canada’s Baffin Island in the Nunavut, to refuel but experienced some problems during the refueling process. The aircraft would not be able to depart before the next day and 220 passengers had to find a place to sleep in Iqaluit.

Impressive efforts were deployed to help those stranded passengers since there was far from enough hotel rooms to accommodate everyone. Eventually, the passengers were dispersed throughout the town and, although there were not enough beds for everyone, there was at least a roof provided for the night.

The wing of a Trans Ocean Airlines DC-8 touches a hangar in Iqaluit

The spare parts needed for the broken DC-8 were delivered by charter jet directly from United States. After the repair was done, the DC-8 attempted to move but faced another problem. It had to find enough space to manoeuver between a hangar and an American Trans Air Lockheed L-1011 that was refueling. An airline company employee was requested to guide the DC-8 and ensure that it would not come into contact with the L-1011 or the hangar.

The newspaper article mentioned that the aircraft was not able to move past the hangar and that part of the wing had to be dismantled. What the journalist did not write, certainly because he ignored it, is that there was a contact between the hangar door and the wing tip, in spite of the person walking in front of the DC-8, like you can see on the picture above taken by an Iqaluit flight service station FSS.

On the return flight, the same DC-8 experienced an alternator problem but the engineer’s resourcefullness prevented the passengers to spend another night in Iqaluit. In the following year, the company declared bankruptcy.

American Trans Air Lockheed L-1011 in front of the Iqaluit flight service station in 1989

Canadian Airlines B-737 and Firstair HS-748 in Iqaluit in 1989

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Iqaluit FSS and the sleeping pilots

Post author By Stanley
Post date 26 December 2015

In the early 1990s, I was working at the Transport Canada flight service station (FSS) in Iqaluit, providing air traffic services. While I was in charge of the HF radio communications allowing the tracking of transoceanic flights, I received a call from a controller asking me to try to contact an airliner of a big European company.

Their pilots had crossed 60 degree west without communicating with Iceland radio and it was now necessary to ensure that the projected passage time for 70 degree West and the altitude of the aircraft were still valid.

I tried to communicate with the crew using all means at my disposal, among which the SELCAL system which sent an alarm signal on board the aircraft. Nothing worked. Other airliners flying nearby the aircraft were requested to help by trying some calls on VHF emergency frequencies. But again, there were no replies.

Suddenly, about one hour after the moment that the pilots should have given some sign of life, I received an answer to my repeated calls. I told the crew that all the efforts had been made to contact them but without success. I asked them an official position report and an estimate for the next mandatory point of contact. Calmly, the pilot answered that he did not know why I had not received his calls and he immediately prepared an official position report.

It was kind of strange that on a day where the HF reception was excellent, and when all other companies were communicating with Iqaluit radio without any problem, this company stayed silent for such a long period of time.

I finally received the new position report but it clearly looked like an invention. If the data provided by the crew was correct, this aircraft would successfully fly 400 nautical miles in the next ten minutes. It would mean that at this speed, the crew expected to cross most of Canada in about one hour.

I advised the pilot to redo his calculations since, visibly, he seemed to have no idea of his position. He came back with new numbers, very different this time, which match what was expected.

I guessed that during the long transatlantic flight, both pilots slowly fell asleep while the automatic pilot kept the aircraft in flight. Suddenly woken up by the multiple calls, the crew did not take into account the movement of the aircraft during the hour where everybody was asleep and, worried not to get caught, rapidly transmitted totally erroneous calculations.

Nonetheless, the story ended well since the crew, now rested, provided exact information for the following position reports, allowing for a safe flight until destination.

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Ravens fly under -85C around the Iqaluit flight service station

Post author By Stanley
Post date 20 December 2015

Corbeau photographed by Brad Hill in 2010

February 1990 in Iqaluit, on Baffin Island, Canada. Activities have slowed down a bit today. A temperature of -43C combined with 35 mph north-west winds means that the wind chill factor has gone down to -85C (NOAA Wind Chill Chart). We see far fewer pedestrians and even less motor vehicles on the city’s few roads. Many engines refuse to start and the motor oil has almost the consistency of maple taffy.

A special day indeed as, from the Transport Canada flight service station (FSS) tower, we can watch a very interesting performance. Huge ravens have picked that very windy day to have fun, regardless of the temperature. Flying under the wind near the FSS cab, they benefit from the venturi effect. There is no need flapping their wings. They just glide while occasionally correcting the angle of attack to adjust for the gusting wind.

The wind chill factor affecting living organisms, I find it quite spectacular to see those huge black birds having fun while we would expect that, with a -85C factor, ravens which must not absolutely fly would stay under cover until the weather improves a bit.

We can clearly hear the noise made by the wind on the wings of a huge raven when it glides over us. One day, I was walking near the Apex village under total silence. Suddenly I heard a raven glide low over my head. He was possibly checking if there was anything eatable out of that deformed shape transformed by multiple layers of winter clothing. There was only the rustling of the wind on its large open wings and no other sound. That was a very special experience.

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Iqaluit FSS and the overloaded DC-8

Post author By Stanley
Post date 12 December 2015

Trans Ocean DC-8-63F N794AL in Iqaluit in 1989

On a summer day of 1989, a DC-8-63F took-off from Iqaluit airport’s runway 36, on Baffin Island, heading towards Los Angeles. In order to do the flight without any stopovers, the tanks had been topped. The combined fuel, passengers and cargo weight required an extremely long ground run before the wheels could leave the runway.

Viewed from the Transport Canada flight service station tower, it seemed to us that the pilot had waited until the last moment to pull on the stick. Once airborne, the aircraft flew horizontally and stayed very low over the flat terrain to profit from the ground effect.

However, few kilometers from the threshold of runway 18, the terrain started to rise enough to request a positive climb rate. The pilot slightly pulled on the stick but avoided any turn to maximize lift.

Using binoculars, the flight service specialists (FSS) watched the aircraft as it should have made a left turn a long time ago. When the turn was finally attempted, the aircraft started to sink and lose much of the altitude precedently gained. We could follow the changes of altitude through the long trails of dark smoke left behind the aircraft.

Realizing the airplane was not ready to turn yet as it was going down, the pilot had started to fly it horizontally again. Moments later, the pilot tried again and the aircraft made a five to ten degree bank before starting to climb very gently. The aircraft would not have handled anything more.

It was the first time that we were considering pressing the red button used to alert airport emergency services. But this would not have been very useful since very little help could have been provided quickly enough, taking into account the position of the aircraft, its enormous amount of fuel on board and the total absence of roads in that isolated Arctic region.

N795AL DC-8-63 Trans Ocean airborne runway 18 in Iqaluit in 1990

Nationair C-GMXD DC-8-61 in Iqaluit in 1989

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Iqaluit Drug Haven

Post author By Stanley
Post date 8 December 2015

In 1990, Stacey Campbell, a News North journalist, wrote an article that she titled: “Iqaluit Drug Haven”. She wrote that the Iqaluit airport was the main point of arrival for the entire drug being used all over the Baffin Island region, in the Nunavut. Mail was also another tool used by drug trafficker. It was quite easy to find marijuana, hashish and cocaine.

On the top floor of the eight stories building in which I lived, there were an increasing number of drug users. While only a year ago the place was relatively quiet, it was not the case anymore. From my small apartment, I could hear the shouting in the corridor or in the neighbouring rooms and the “OPEN THE DOOR!” ordered by the RCMP police officers.

There were cases of domestic violence, fights, people which I had to step over to walk in the corridor as they were lying down on the floor in their vomit, totally intoxicated. Near where I lived, somebody was thrown out of an apartment in a rather radical way: the door and its fittings were now missing and there was blood on the wall. The place is far less peaceful than last year.

At the center of the picture, a high rise building inhabited by single people in Iqaluit in 1988.

In a nearby room, several drug users met, mostly on Friday nights. Quite often, tension rose between card games. The place had become unsuitable for somebody trying to rest while on a seven days a week shift work providing air traffic services at the local Transport Canada flight service station.

I remember one time when somebody started to kick on my door while I was studying quietly in my room. I could hear him shout: “I am going to kick your ass!” Since I had no idea of what was going on and as it seemed that I was directly concerned, I opened the door.

I then recognized a person whom I politely asked, at least six months ago, to try to lower the noise level. All those months went by and tonight, in an altered state, he suddenly remembered that request. He visibly took my request as a personal insult. He was now under the influence of an unknown substance and was angry.

He was standing in the corridor. Any moderate reaction on my part seemed useless, considering his situation. It appeared that only a quick and radical move would bear some success.

I tried to slowly close the door but he blocked it with his hand. The situation was getting worse. I waited few seconds and tried again, calmly and without a word. In few seconds, if nothing was working, there would only be one solution left. I gently pressed on the door and he totally surprised me by letting go so that in about twenty seconds, the door was closed again.

All this was done in total silence. In my room, I stood few feet away from the door, expecting it to be slammed open but nothing happened. Only that silence all around. After few minutes of having stood still, waiting for the next logical step, I realized that everything was over. What a weird night! This would not have ended the same way in a big city down South.

I can really say that in 1990, Iqaluit was in fact a drug heaven. Moreover, the floor where I had my room was no exception. I was eventually able to move to another floor where there were people with a more balanced lifestyle and the need to sleep once in a while…

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

The Sultan of Brunei stops in Iqaluit, in the Canadian Arctic

Post author By Stanley
Post date 28 November 2015

The Iqaluit airport, on Baffin Island in the Nunavut, is a popular stopover for short and mid-range aircrafts needing to refuel when overflying the Canadian Arctic. Its 8,600 feet runway can accommodate all types of aircrafts. Airbus aircrafts like the A380, the A350-XWB and the A330-200F were tested there during several days to evaluate their performance under extreme cold temperatures.

Airbus A330-200F arriving in Iqaluit for extreme cold tests. (PHOTO by CHRIS WINDEYER)

Well-known actors, princes and princesses (among them some members of the British Monarchy) and many political personalities stopped in Iqaluit throughout the years. Even Nelson Mandela stopped by Iqaluit on his return trip from United States.

Elder Alacie Joamie and Prince Albert II of Monaco in Iqaluit in 2012

Around 1989-1990, the Sultan of Brunei and his suite also stopped in Iqaluit. The flight service specialists (FSS) were surprised to see that a Boeing 727 was not enough to accommodate the Sultan as two Gulfstream American business jets also landed few minutes before the 727.

Once the three aircrafts were parked on the apron, the Boeing 727’s front door was opened, a stairway was lowered and staff members rolled out a long red carpet. Two women got out of the airplane and started sweeping the whole carpet and, few minutes later, the Sultan stepped out for a walk and a breath of fresh air.

In less than an hour, the refueling was completed and everyone got back onboard their respective aircraft and left for Europe. It was the first time I was witnessing such a deployment of resources to carry a monarch.

But I had seen nothing yet. Few years later, I was transferred to the Transport Canada flight service station in Quebec City, which would later become the Quebec Flight Information Center (FIC) under Nav Canada. There, I could witness, with other air traffic services staff members, the frenzy surrounding the arrival of the President of the United States, Georges W. Bush, for the 2001 Summit of the Americas. That was certainly beyond measure…

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Canada: Iqaluit FSS and the 1989 solar storm

Post author By Stanley
Post date 22 November 2015

1989 was a problematic year for the Transport Canada flight service specialists (FSS) in Iqaluit as we had problems communicating by means of HF frequencies with airliners crossing the North Atlantic.

As usual, we tried to get position reports at 60, 70 and 80 degree west in order to ensure that the Montreal, Gander, Winnipeg and Edmonton area control centers could provide accurate air traffic services by maintaining ten minutes or eighty nautical miles between each aircraft. We had to note the route, the actual and next position of the aircrafts, the different time, speed and altitude, this while we relayed ATC clearances.

Flight service specialists at work at the Iqaluit flight service station in 1989

But for many weeks in February and March, the radio communications were blocked by a solar storm that was strong enough to cause problems to the Hydro-Québec electrical network. The entire province of Quebec suffered an electrical power blackout that lasted nine hours on March 13th.

During a major solar storm, the full spectrum of HF frequencies can become useless for frequent periods varying from ten minutes to an hour.

I remember several problematic cases, among which one where an area control center controller asked us to contact an airliner to know if the pilot could climb to 37,000 feet once at 70 degree west. The question was transmitted to the pilot and he immediately replied: “Roger, we are climbing 370”. He had not received any clearance to change his altitude but he was nonetheless starting to climb where there was no adequate separation between him and other aircrafts.

We replied multiple times: “Negative, this is a question, this is not a clearance, do not climb to flight level 370”, but the pilot never replied back due to the poor quality of HF communications. The control center was quickly called back and advised of the situation.

For the remaining period of the solar storm, the flight service specialists were asked about the actual quality of the HF communications before any punctual requests was sent on radio in order to avoid problems.

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit

Real life stories as a flight service specialist (FSS): Iqaluit FSS

Pilots surprised by the extreme weather prevailing in Iqaluit

Post author By Stanley
Post date 16 November 2015

The Transport Canada flight service specialists (FSS) in Iqaluit were sometimes amazed by the type of clothing chosen by pilots who were ferrying aircrafts from Europe to America.

Small and mid-size aircrafts required a flight plan including a stopover in Iqaluit, on Baffin Island, since refueling was necessary. One would think that pilots would have prepared themselves for unexpected situations and plan according to the extreme weather conditions prevailing at some of the airports along their route to America.

The FSS staff witnessed, on numerous occasions, small jets experience serious problems while refueling under very cold temperature. While the tanks were being filled up, the tires were deflating progressively.

Hapag Lloyd D-AHLO B737-4K5 in its delivery flight in 1989, from Boeing Field (KBFI) to Iqaluit, and then towards Germany. It is being refueled during difficult weather conditions. This type of aircraft did not experience much problem with the cold weather, but it was not the case with smaller business jets

A small delay in the operations and the engines did not start anymore. The pilots got out of their aircraft, wearing only a thin leather jacket and summer shoes. Trying to protect themselves from the bitter cold, they gesticulated while talking with the fuel man who, himself, was wearing a thick Arctic suit that protected him from head to toes.

A thin leather jacket and summer shoes were certainly appropriate for Southern Europe but far from being useful on the apron of an airport where the wind chill factor often varied between -50C and -65C. The aircraft sometimes had to be towed in a hangar in order to be warmed up for hours, if not the night, and the transit fees grew exponentially.

I suppose that a pilot who lived such an experience remembers it today as clearly as the FSS staff, but not for the same reasons. And it is almost certain that he prepared accordingly for the next ferry flight.

Mountains around Iqaluit, during a nice day when there is still ice in the bay. The blue tones are absolutely magnificent.

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit