Tag: briefing

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

Photography: The St-Jean-sur-Richelieu hot air balloon festival

Post author By Stanley
Post date 24 February 2016

The hot air balloon C-FNHP is being inflated at the St-Jean-sur-Richelieu festival in 2012

The Nav Canada flight service specialists (FSS) working at the flight information center (FIC) at the Quebec Jean-Lesage international airport (CYQB) regularly receive telephone calls from hot air balloon pilots preparing their next flight. Actual and forecasted wind conditions are important, be it on the ground or in the air. But the FSS must also take into account the slightest possibility of a rain shower that would wet the balloon’s envelope, the variation in the convection according to the time of the day which would then affect the winds, the local effects, etc.

Although it is interesting to brief a hot air balloon pilot on the telephone, it is far better to witness their activity when getting ready for a flight. And the effect is even more striking when you position yourself in the middle of a field where more than a hundred hot air balloons lift altogether.

A first group of hot air balloons are autorized to lift at the St-Jean-sur-Richelieu festival in 2012

Summer 2012. A beautiful day was expected in St-Jean-sur-Richelieu. Blue sky and calm winds were forecasted for the evening. There would certainly be photo opportunities (Canon 5D MKII).

The field where the balloons were being prepared was fenced, but there were here and there openings and it seemed possible to enter the area without attracting too much attention. I made an attempt and could rapidly live the frenzy associated with the preparation and launch of more than one hundred hot air balloons.

Rising hot air balloons in St-Jean-sur-Richelieu in 2012

The balloons progressively took shape and it became possible to see their designs and superb colours. Each team was taking care of the last details that ensure a synchronized launch when the signal would be given. The organizer eventually gave the go ahead signal and the hot air balloons all lifted up within a very short time span. This was a magnificent show!

Hot air ballons at the St-Jean-sur-Richelieu Festival in 2012

Visitors at the 2012 St-Jean-sur-Richelieu hot air balloons festival

Few years earlier, during summer 2005, a hot air balloon had flown over our house in Quebec City at about one hundred feet. This was not a normal situation to witness that balloon slowly lose altitude and get closer to electrical wires. I had taken my bike and followed the balloon since it became obvious that the pilot was trying to land, possibly short of propane gas.

The pilot did not have an easy task, flying low over the city streets, close to the wires and other obstacles. The passengers must have been wondering what would be the issue of that flight. Arriving near a school, the pilot had seen a small parking lot and tried to land there, avoiding the church steeple on the other side of the street.

We were few citizens to hang to the basket and immobilize it while the balloon’s envelope was slowly deflating. I was able to take a shot of that unusual balloon’s approach…

Hot air balloon landing on a Quebec City street in 2005

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

Real life stories as a flight service specialist (FSS): the Nav Canada flight information center (FIC) in Québec City

Air Canada and the Nav Canada flight information center (FIC) in Quebec City

Post author By Stanley
Post date 17 February 2016

Nav Canada control tower with, in the foreground, several CL-215 and Cl-415, a Nav Canada Challenger, and an Air Transat Airbus at the Quebec Jean-Lesage international airport (CYQB).

On a stormy summer day, Air Canada called the Nav Canada flight information center (FIC) at the Quebec Jean-Lesage international airport (CYQB) on the Montreal frequency. The pilot was flying an Airbus and was about to take-off from the Montreal Pierre-Elliott-Trudeau international airport to Halifax, but there was violent weather that had to be avoided.

Normally, big airlines have their own briefing and flight planning services. However, rapidly changing weather sometimes requires last minute adjustments. In the case of the Air Canada flight, severe thunderstorms forbid a direct path from Montreal to Halifax.
The pilot was looking for the best option: go around the thunderstorms by flying north over Mont-Joli then eastward to Halifax or fly southward to United States then head east to Halifax.

Both solutions were possible but the objective was to pick the route that would diminish the pilot’s chances to have to divert to an alternate airport.

Radar imagery became the essential tool to propose a solution. Knowing the time lapse between two images, it was possible to evaluate the weather system’s speed. By calculating what was the distance left for the system to arrive in Halifax, and knowing the system’s speed, the flight service specialist (FSS) was able to estimate as precisely as possible the time when the thunderstorms would move over the destination airport.

The pilot having calculated the estimated time of arrival to Halifax for both the south and north routes, and now knowing at what time the weather system would be over Halifax, he understood that the best option was the southern route through United States. If there was no last minute modification in the system’s speed, he would be able to land in Halifax between twenty and thirty minutes before the first thunderstorm cells arrive over the airport.

It is fairly uncommon to receive an official feedback from the pilot of a big company like Air Canada. But the next day, surprising the flight service specialist (FSS), the pilot called back, presenting himself as the one who had made a flight from Montreal to Halifax the precedent day. He wanted to thank the FSS who had helped him in his decision making since, as he said it, the route via the United States had been a success and he was able to land his Airbus thirty minutes before the arrival of the thunderstorms. That kind of call certainly helps any employee to start a working day on the good foot…!

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City

Real life stories as a flight service specialist (FSS): Quebec FSS

FSS and pilots with different styles

Post author By Stanley
Post date 13 January 2016

Pilots regularly refer to flight service specialists (FSS) when preparing for a flight. They can either phone or visit a flight service station. The FSS progressively know an increasing number of pilots who differ a lot in experience.

As with any profession, competence and a professional attitude vary for the same license. Pilots are no exception and I could divide them in three categories: 85% meet the requirements on a continual basis, 10% constantly exceed the expectations and the last 5% deals with more or less important shortcomings.

Here are two small stories involving pilots of very different style and some flight service specialists. Those events happened in the ‘80s and ‘90s:

The pilot with a gigantic ego

One day, a pilot called the Transport Canada flight service station in Quebec City (CYQB) on the local radio frequency and said: “I’ll be landing in twenty minutes at Lac St-Augustin. Call my wife and tell her to pick me up”.

That was not a polite way to request a favor. He obviously had decided that those types of private phone calls were part of our responsibilities. As the flight service specialist was working higher priorities, he told the pilot that this was something he would have to do himself.

Losing his temper, the pilot started to reel off his CV and all the contacts with whom he would communicate to set this employee’s case. His long monologue forced us to lower the air radio frequency’s volume. His ramblings blocked an important frequency and were a nuisance to the other pilots. Eventually, he ran out of ideas and the radio frequency was finally available for essential communications.

A few hours later, the same pilot made a spectacular entry in the flight service station, shouting and blasting the employees. He then left the place by slamming what could be slammed of the swinging doors we had at the time.

Luckily, special cases like that are rare. They so differ from what we are used to that it’s impossible to forget them, even decades later.

An exceptionally cold blooded pilot

I remember of a very experienced pilot who used to visit us regularly at the Transport Canada flight service station in Rouyn-Noranda (CYUY). One day, he entered the station, leaned on the briefing counter, and started to talk about different subjects before finally asking us if we had any documents in our library that were dealing with an airplane crash…

We replied by the affirmative. Considering his calm and the tone in his voice, we figured that he was just curious. He then told us that he had just crashed less than an hour ago and that the machine he was flying was totally wrecked. He was the only person on board and managed to get out with scratches only.

I must admit that I had never met somebody that could be so detached from an event of such importance!

For more real life stories about being a FSS in Quebec City, click on the following link: Flight service specialist (FSS) in Quebec City