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Airline manager quotes

One hell of a ride

The Canadian Craig Dobbin built the world’s largest helicopter company

"One hell of a ride" book cover about Craig Dobbin and the world's largest helicopter company: CHC Helicopters
“One hell of a ride” book cover about Craig Dobbin and the world’s largest helicopter company: CHC Helicopters

His view on management

I’m not an expert on anything” he explained. “Whatever the job, whatever the challenge, somebody can do it better than I can. True entrepreneurs surround themselves with professional managers who share their vision and put form around it. Not only can you not do it all yourself, it’s not necessary, and it does not make sense. I believe in being a good casting director of people who work together and share together”.

Handling pressure

It’s been a good week” Craig Dobbin might comment to his personal secretary late on a Friday afternoon. Then his face would cloud over and he’d say, “Get Keith Stanford on the phone and ask him for my financial summary. That’ll fuck up my weekend”.

A capacity to take huge financial risks

The hell with the contract”, he grinned. “Let’s buy the buggers out and we’ll get the contract that way! We’ll start with Toronto [Helicopters].”

“One morning, shortly after the deal to purchase Toronto Helicopters was completed, Craig Dobbin strolled into Robert Foster’s Toronto office. “Robert” he said “I want you to get on a plane, fly to Calgary and buy Okanagan Helicopters for me.” “But Craig,” Foster replied, “you don’t have any money.” Dobbin shrugged and said “That’s your problem.””

On the importance of relaxing and have fun

“Over time, Dobbin introduced initiation rites for first-time visitors [to his fishing lodge]. Steve Hudson’s [a pilot] initial visit to Adlatuk involved a helicopter flight over the ocean in search of an iceberg drifting down from the Arctic. When a suitable iceberg was located, the initiate was given his instructions. “They handed me a hammer and an ice bucket,” Hudson explains. “My job was to jump out of the helicopter onto the iceberg and fill the bucket with chipped ice for our drinks back at the fishing lodge”.

Icebergs, Hudson discovered, are very unstable and riding one in the North Atlantic with a Super Puma hovering a few feet over your head is like trying to keep your balance while walking across a trampoline. “It was a lot of fun for the guys in the helicopter,” he says, “but not so much fun for me, trying to knock enough million-year-old ice of the berg to fill the bucket.” Back in the camp, the ice chilled several glasses of Jameson raised in a toast to the new crew member.””

"One hell of a ride", from John Lawrence Reynolds
“One hell of a ride”, from John Lawrence Reynolds

A genuine interest in people

When he talked with you in social situations,” one business acquaintance recalls, “he was focused totally on you. He wasn’t looking over your shoulder or around the room, searching for someone more important. He was really interested in what you were saying. Everyone sensed this about the man and was drawn to him”.

Dobbin’s humanity

“Dobbin’s business acumen rarely overrode his humanity. On a flight to his fishing lodge in Long Harbour with a group of friends, Dobbin asked the helicopter pilot to set the craft down for a washroom break. The pilot chose an open area adjacent to a shack and tower where a provincial wildlife officer was spending the summer on fire-watch duty. The officer, a grizzled veteran of wildlife work, kept the group laughing for some time with his stories and anecdotes, and the short rest break extended into an hour’s impromptu entertainment.

How long have you been here?” Dobbin asked the old timer as the group was about to board the helicopter and resume their journey. “Ten weeks,” the officer answered, with about another ten weeks to go before returning home. “Anything you need?” Dobbin inquired, and the man said he was out of sugar; it would be nice to have something to sweeten his tea, but he would get by.

An hour later, when everyone had disembarked at Long Harbour, Dobbin instructed the helicopter pilot not to shut down the aircraft yet. He entered the cookhouse and emerged with a two-kilo bag of sugar, ordering the pilot to fly it back to the wildlife officer they had met.

Are you kidding?” the young pilot said. “I’ll spend about two thousand bucks in fuel alone to fly it there.”

Dobbin gripped the pilot’s arm. “Son,” he said, “that sugar will mean more to that old fellow than two thousand bucks will ever mean to me. Now get going.””

Title: One hell of a ride
Author: John Lawrence Reynolds
©2008
Editor: Douglas &McIntyre
ISBN: 978-1-55365-491-9

For other quotes from airline managers, click here: Quotes from airline managers

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Real life stories as a flight service specialist (FSS): Iqaluit FSS

Iqaluit and the old American military base (Frobisher Bay)

(Precedent story: carrying a .357 Magnum to Iqaluit)

An American Trans Air Lockheed L-1011being refueled in Iqaluit, Canada, in 1989. I had the opportunity to leave the flight service station (the yellow tower) for few minutes to take this picture.
An American Trans Air Lockheed L-1011being refueled in Iqaluit, Canada, in 1989. I had the opportunity to leave the flight service station (the yellow tower) for few minutes to take this picture.

Before retelling some of the events that happened while I was working at the Transport Canada flight service station in Iqaluit, in the Nunavut (1989-1991), it is mandatory to present few important dates that will allow the reader to understand why the airport was initially an American military base.

1938. Hitler’s ambitions are such that Roosevelt deemed necessary to announce the following: “I give you assurance that the people of the United States will not stand idly by if domination of Canadian soil is threatened by any other empire ».

1939. Beginning of discussions between Canada and United States with regards to joint defense of the North American continent.

1940. Great-Britain was at risk of losing the war against a Germany that was progressing rapidly in its conquest of the European soil. When Denmark was defeated in autumn 1940, fear grew that the Germans would progress westward and establish operational military bases on the newly acquired territories.

Greenland belonging to a defeated Denmark, Germans would be using it to get closer to Canada. At the time, Greenland was the sole commercial source of cryolite, an essential component of aluminum used in aircraft production.

There was also a province which was not part of Canada in 1940 and which presented a strategic interest for an enemy in its war against Canada and United States: Newfoundland and Labrador.

In order for the war not to be fought directly on the North American territory, one had to keep the Germans busy in Europe. It therefore meant that Great-Britain must not be defeated.

1941. Ships carrying short range fighting aircrafts from America to Europe were regularly attacked and sunk by U-boats. It was imperative to change the route. Canadians and Americans were looking for the best sites that could accommodate the construction of runways allowing short range military aircrafts to fly up to Prestwick, Scotland.

This new route was called “Crimson Route” and the stopovers were Goose Bay in Labrador, Fort Chimo (Kuujjuaq) in Quebec, Frobisher Bay (Iqaluit), on Baffin Island in the Nunavut as well as three sites in Greenland (Narsarsuaq, Angmagssalik and Sondre Stromfjord (Kangerlussuaq). The Frobisher Bay coded name became “Crystal Two” base.

1941-42. Germans established the first inhabited weather bases on the Greenland coast in order to facilitate U-Boats operations across the North Atlantic. When those sites were discovered, they were destroyed by American commandos.

1942. U-Boats entered the St-Lawrence seaway and sank Canadian ships.

1942. The site initially chosen to establish the Frobisher Bay airport (the Crystal Two base) was Cromwell Island, located 20 miles south-west of today’s actual site for Iqaluit. This was until a new site was discovered (today’s site) that favored the construction of longer runways and allowed the beaching of flatboats loaded with cargo during the summer period.

A McAllister flat-bottomed barge will soon be unloaded in Iqaluit, during low tide.
A McAllister flat-bottomed barge will soon be unloaded in Iqaluit, during low tide.

A ships convoy carrying thousands of tons of cargo planned for the construction of the Frobisher Bay base arrived at destination. This convoy was nonetheless attacked by the U-517 U-Boat and the cargo-ship Chatham, carrying 6000 tons of material destined for Crystal One and Crystal Two bases was sank.

1943. An German automated weather station was built at Martin Bay, in Labrador, to facilitate the U-Boats operations. This weather station is now in permanent exhibition at the war museum in Ottawa. Pictures have been found were we can see smiling but armed German soldiers taking the pose near the automated weather station. Canada accidently learned about the existence of that weather station in 1980.

German automated weather station in exibit at the War Museum in Ottawa
German automated weather station in exibit at the War Museum in Ottawa

Many German officers and soldiers who were captured in Europe were sent abroad while waiting for the end of the war. My grandparents, who owned a farm in St-Ignace, Quebec, became responsible, over time, for one German officer and two soldiers. They had only good comments on the behavior and desire of the prisoners to help on the farm.

1943. Both Frobisher Bay runways were now operational, although without being totally completed. The engineers did not have the knowledge of the Russians when it came to maintaining airport runways in the Arctic. Damages caused by permafrost were significant and the runways necessitated a lot of maintenance. The water present under the runways would sometimes surface suddenly and create five meter deep holes. Those runways needed a constant effort to remain usable.

The first runway to be built was eventually abandoned due to a wrong evaluation of the prevailing winds and the dangers associated with the surrounding elevated terrain. Today only remains the runway that we know in Iqaluit, although extended to 9000 feet. The year 1943 recorded 323 aircraft arrivals, of which only a small number made the complete trip to Europe.

1944. War took a new turn. The newly developed long range radars, allied to advanced technology in the detection and attack of submarines, radically diminished the U-Boats threat in North Atlantic. The “Crimson Route” airports were suddenly losing their pertinence. The Canadian government, worried about the massive presence of Americans in the Canadian Arctic, bought the airports from the American government.

1950. Canadians officially took control of the Frobisher Bay airport, but authorized an American presence since this airport had a new strategic importance in the cold war that followed Second World War. The weather station and runway maintenance were taken care of by American forces.

1951-53. A radar station was built on a hill northeast of runway 17-35. This station completed what was then known as the Pinetree line. This line was made of several long range surveillance radar stations; it covered all of southern Canada and gradually curved towards the north to end up in Frobisher Bay. All those stations were inhabited and could order interceptions at all times against potential enemy forces, by means of jet aircrafts.

What is left of the old American military base in Frobisher Bay (Iqaluit), Canada. I took the picture in 1989.
What is left of the old American military base in Frobisher Bay (Iqaluit), Canada. I took the picture in 1989.

1955. Americans received the authorization from Canada to build a SAC [Strategic Air Command] military base where numerous KC-97 tankers were stationed in support of B-47 bombers operations carrying nuclear armament. The base was built in 1958 and, until the end of its operations in 1963, parking space was occupied by at least seven KC-97. The SAC base was not needed anymore after the new Boeing B-52 bombers and KC-135 tankers were developed.

A French-Canadian military from Quebec at work in Frobisher Bay

Gaston Gagnon during the period where he served as a Canadian military in the communication field, at the Frobisher Bay station of the Pinetree Line in Canada in 1955. He died in 2016.
Gaston Gagnon during the period where he served as a Canadian military in the communication field, at the Frobisher Bay station of the Pinetree Line in Canada in 1955. He died in 2016.

My uncle Gaston Gagnon was part of the French-Canadian military staff who was in service in Frobisher Bay. He volunteered for service during the Second World War (1939-1945).

War medals (volontary service and honorable service during the Second World War (1939-1945) belonging to the French Canadian Gaston Gagnon who died in 2016
War medals (volontary service and honorable service during the Second World War (1939-1945) belonging to the French Canadian Gaston Gagnon who died in 2016
Frobisher Bay, N.W.T., Canada crest
Frobisher Bay, N.W.T., Canada crest

He worked in the communication field during the Cold War and, after he died in 2016, I received some pictures that were taken in 1955 in Frobisher Bay. Those photos also witness of the American presence in Frobisher Bay.

Radar dish at the Frobisher Bay, NWT, Canada Pinetree Line Station in 1955
Radar dish at the Frobisher Bay, NWT, Canada Pinetree Line Station in 1955
American soldier posted at the Frobisher Bay NWT Canada Pinetree Line site in 1955
American soldier posted at the Frobisher Bay NWT Canada Pinetree Line site in 1955
Globe Master C-124 aircraft of the Military Transport Air Service (U.S. Air Force) in Frobisher Bay, NWT, Canada in 1955 serving the Pinetree Line stations during the Cold War.
Globe Master C-124 aircraft of the Military Transport Air Service (U.S. Air Force) in Frobisher Bay, NWT, Canada in 1955 serving the Pinetree Line stations during the Cold War.
C-124 Globemaster. Military Air Transport Service in United States (around 1957)
C-124 Globemaster. Military Air Transport Service in United States (around 1957)
Frobisher Bay, N.W.T., Canada crest
Frobisher Bay, N.W.T., Canada crest

1960. The runway was extended from 6000 to 9000 feet.

1961. The Frobisher Bay radar station, part of the Pinetree line, was closed but the Polevault station remained in activity.

DEW and Pinetree lines over Northern Canada
DEW and Pinetree lines over Northern Canada

1963. Americans left Frobisher Bay and gave control of the Polevault station to the DOT [Department of Transport], an older designation of Transport Canada.

Old American military base in Frobisher Bay (Iqaluit)
Old American military base in Frobisher Bay (Iqaluit)

1964. The radio operator, and later flight service specialist (FSS) Georges McDougall, arrived in Frobisher Bay. All the village inhabitants eventually got to know Georges since he provided air traffic services there for at least thirty-seven years, seven days a week, on shifts work. He progressively became a privileged witness of all the unusual events to happen in the village and at the airport.

Below is a picture of the old DOT hangar and tower.

People and DOT Canada in Frobisher Bay NWT aviation postcard
People and DOT Canada in Frobisher Bay NWT aviation postcard

1987. Frobisher Bay was renamed Iqaluit.

Two Canadian CF-18s holding short of runway in Iqaluit (1989)
Two Canadian CF-18s holding short of runway in Iqaluit (1989)

1989. Stacey Campbell wrote an article in News North that she titled: “Military Jets Fill the Arctic Skies”. She explained that NORAD (North American Air Defence) regularly held exercises aimed at testing the capacity of Canada’s new radar defense system to detect potential enemies approaching from the north.

The interviewed military officer told Stacey that CF-18 fighter jets, tankers and B-52 bombers, among other types, would be part of the operation. The CF-18’s would temporarily be stationed in Iqaluit, on Baffin Island, and Inuvik for the duration of the exercise. Other types of aircrafts were also involved in that annual test, like the F-15, T-33 and possibly the AWAC although the latter did not land in Iqaluit.

American F-15 landing in Iqaluit
American F-15 landing in Iqaluit

The local Transport Canada flight service specialists (FSS) had to deal with the tight operating schedule provided by a military officer as well as integrate the daily arrivals and departures of private and commercial aircrafts.

At the time, the most useful taxiway, one which was located near the end of runway 35, could not be used since the terrain was too soft. All the aircrafts using runway 35 were forced to backtrack that runway before it could be cleared for other incoming or departing aircrafts. The additional time required for that procedure sometimes gave headaches to the military officer sitting by our side.

American F-15 Eagle airborne from Iqaluit
American F-15 Eagle airborne from Iqaluit
Canadian T-33s in Iqaluit (1990)
Canadian T-33s in Iqaluit (1990)
American Starlifter cargo aircraft ready for take-off in Iqaluit (1989)
American Starlifter cargo aircraft ready for take-off in Iqaluit (1989)

I remember that the military officer in charge of the mission told us: “If the jets cannot takeoff within the next minute, the mission will be aborted”. It just happened that during the tight window within which the CF-18’s had to be airborne that day, there were many commercial aircrafts like the Avro 748, Twin Otter, Boeing 727 and 737 and other executive aircrafts operating around Iqaluit. There was always a way to please everybody and the military exercise ended the way it was initially planned.

Two Canadian CF-18s in Iqaluit (1989)
Two Canadian CF-18s in Iqaluit (1989)
Two American F-15 Eagle taxiing for departure in Iqaluit (1990)
Two American F-15 Eagle taxiing for departure in Iqaluit (1990)

This was a period much appreciated by the flight service specialists (FSS) since, for one week during the year, our operations changed radically: we had to respect the imperative needs related to the military exercise as well as continue to provide regular air traffic services.

Six Canadian CF-18s, one Lockheed Electra Ice Patrol aircraft, a Dash-7 and a T-33 in Iqaluit
Six Canadian CF-18s, one Lockheed Electra Ice Patrol aircraft, a Dash-7 and a T-33 in Iqaluit

It was brought to our attention, for having discussed with many pilots involved in the exercise that military forces were kind enough to offer, through our Transport Canada manager, few posters signed by pilots of squadrons involved in the “Amalgam Chief” exercise. Although the manager never deemed necessary to show his staff even one of those posters, I appreciated the gesture from the pilots.

Canadian Armed Forces Boeing B-707 in Iqaluit, in front of the flight service station tower
Canadian Armed Forces Boeing B-707 in Iqaluit, in front of the flight service station tower

1993. In order to replace a DEW line that had become obsolete, Canadians and Americans jointly built a new base that would now be used for logistical support for the new North Warning System.

Two Canadian fighter aircrafts CF-18 leaving the runway in Iqaluit.
Two Canadian fighter aircrafts CF-18 leaving the runway in Iqaluit.

2006. Extreme cold tests were held in Iqaluit by Airbus for the A-380, the biggest passenger aircraft in the world.

Airbus A380-841 in Iqaluit, Canada, during cold weather testing
Airbus A380-841 in Iqaluit, Canada, during cold weather testing

2014. Extreme cold tests were held by Airbus for its new A-350 XWB.

2015. Canada was the host of the Arctic Council Ministerial Meeting in Iqaluit. The Council is composed of the following countries: Canada, Sweden, Denmark, Finland, Iceland, Norway, Russia and United States. Joining the meeting were senior representatives of indigenous organisations holding the status of permanent participants.

  1. Dassault completes several cold-soak trials in Iqaluit for its Falcon 6X
  2. Pope Francis visits Iqaluit during his Canadian trip aimed at healing and reconciliation with Indegenous groups and residential school survivors.

(Next story: The military exercise “Amalgam Chief”: B-52 bombers in northern Canada)

For more real life stories as a FSS in Iqaluit, click on the following link: Flight service specialist (FSS) in Iqaluit