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Real life stories as a flight service specialist (FSS): Rouyn-Noranda FSS

The newspaper “Le Moyen Terme”

A section of the front page of my newspaper "Le Moyen Terme"
A section of the front page of my newspaper “Le Moyen Terme”

Since the Quebec flight service stations were disseminated over a vast territory, the communications between the employees of each station were quite limited. It was difficult to obtain relevant information on staff transfers: such information was badly needed when came the time to choose the next transfer site.

How would an employee be able to insist that there is availability in Montreal if he did not have in front of him, during the “discussion”, such verified information? To correct the situation, once I was working at Rouyn-Noranda FSS, I decided to create my own newspaper, titled “Le Moyen Terme”.

The newspaper was distributed to every Quebec flight service stations, to the Transport Canada Training Institute in Cornwall, Ontario, to Montreal regional office and to Ottawa headquarters. Suddenly, the Quebec flight service specialists were having access to relevant information that was updated on a regular basis.

I had contributors from all over the province, and as the newspaper gained in credibility, even Ottawa managers started to provide me with some input. I financed the newspaper, wrote most of the articles and mailed a new edition every two months. I was indebted to nobody. This did not preclude the reception of a lawyer’s letter, but in such a controlled environment, that did not come as a surprise. I presented the letter to a well-known judge who took care of the matter for free. He closed the case in one swift move.

Each edition had ten to fifteen pages. It was typed using an old typewriter and mistakes were erased using correcting fluid. A small part of the content was meant to amuse the reader, but must of the information was of an editorial nature. The texts were generally received positively by the employees and that contributed to a regular exchange.

The "Facts and rumors" page of the "Le Moyen Terme" newspaper
The “Facts and rumors” page of the “Le Moyen Terme” newspaper

The section that was possibly the least appreciated by the regional office was titled: “Where are they?” On that page, one could find the name of every employee working at a particular station, with its seniority. The details were now readily available to everybody. The information provided by the management could now be crosschecked by the staff. This possibly annoyed some managers who, until recently, had a relatively easy task in attributing respective postings.

Page "Où sont-ils?" (Where are they?) of my newspaper "Le Moyen Terme"
Page “Où sont-ils?” (Where are they?) of my newspaper “Le Moyen Terme”

One day, I had to visit the Montreal Transport Canada regional office. A high ranking manager, aware of my visit, invited me in his office and ordered me to stop the production of the newspaper. I told him that it was out of question and that the newspaper was useful to many employees. My answer, at the time, did not make me friends in high places, but it was not my goal. The newspaper was produced for another two years. I decided to end this personal project when I had no more time to take care of it, busy with multiple university courses and a seven days a week working schedule in Iqaluit. Since I did not want to dilute or diminish the content or the quality of the newspaper I had created, I chose to stop its production.

(Note: the comic-book characters were created by Gotlib)

For more real life stories on the Rouyn-Noranda flight service station and flight service specialists, click here:

Real life stories as a FSS in Rouyn-Noranda

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Real life stories: flight service and Transport Canada Training Institute

The flight service specialist training at the Transport Canada Training Institute in Cornwall, Ontario.

(Precedent story: the flight instructor license)

View of a small portion of the Transport Canada Training Institute in Cornwall, Ontario, in 1982
View of a small portion of the Transport Canada Training Institute in Cornwall, Ontario, in 1982

In the early 80s, the oil crisis forces airlines to greatly limit hiring. This was not the case during our pilot training course but becomes a reality when applying for a job a year later.

However, on the government side, the situation is quite different. The air traffic services branch of Transport Canada is looking for new employees to replace staff approaching retirement age. The only option immediately accessible to me is to apply as a flight service specialist (FSS). I have only a rough idea of what are the responsibilities, nothing more. But the pay and advantages are far better than what is otherwise available to a new flight instructor. It is time to send in an application.

For the Province of Quebec, two written examinations totally unrelated with aviation are held at the University of Quebec in Montreal. There are 1500 candidates (5 sessions of 300 applicants) who attempt these tests during the two days allotted for the first phase of the selection process. In the following weeks and months, those who have succeeded in the written tests must then undergo anything from personal interviews to language tests, medical examinations and security clearances.

We are now three candidates from Quebec heading towards the Transport Canada Training Institute in Cornwall. There will be thirty-five hours of theoretical and practical course per week, over a six months period. The pressure will be continuous and desired in order to eliminate candidates who may not react well to stress.

We will be paid to study. A candidate is guaranteed with a posting upon completion of training, providing he manages to obtain 80% and above on the written and practical evaluations. Because this 82-01 course is not dedicated to Quebecers only, it cannot be offered in French. So it is going to be in English only, and will include twenty-four students from almost all Canadian provinces.

The Transport Canada Training Institute in Cornwall is nothing short of exceptional for those who have decided to study and succeed.

In order to help the student to deal with the weekly thirty-five hours of courses and examinations, the school provides interesting amenities.Each student has a private room with daily maid service. The cafeteria offers a good choice of meals. Calories can be burned at the pool, gym, weight room, on the tennis court or on the baseball field. A snack bar remains open for late-night cravings. A bank teller is made available to students, as well as a hairdressing salon, a bar, arcade games, pool tables, etc.

1982 Cornwall TCTI Pool
1982 Cornwall TCTI Pool
Transport Canada Training Institute weight room. Cornwall, Ontario 1982
Transport Canada Training Institute weight room. Cornwall, Ontario 1982
1982 Cornwall TCTI combat room
1982 Cornwall TCTI combat room
1982 TCTI, Cornwall. Students from the FSS 82-01 group are experimenting a new way to improve scoring at basketball.
1982 TCTI, Cornwall. Students from the FSS 82-01 group are experimenting a new way to improve scoring at basketball.
1982 Cornwall TCTI games
1982 Cornwall TCTI games

So that we understand what lies ahead, we are told that there are traditionally many students in each class who will not keep pace and will be sent home, despite their efforts. For a francophone who wasn’t using a second language on a daily basis , it is clear that integrating new theory presented in English for seven and a half hours every day, five days a week, becomes demanding. I compensate for the times when my attention decreases by studying in the evening.

There is a library in the school as well as multiples rooms for flight simulators designed for every career considered by the students.

1982 Cornwall TCTI Flight Simulation Room
1982 Cornwall TCTI Flight Simulation Room
1982 TCTI Cornwall. Environment Canada upper air building.
1982 TCTI Cornwall. Environment Canada upper air building.
1982 TCTI Cornwall Stevenson screens
1982 TCTI Cornwall Stevenson screens

In the courtyard, there is a peacock and other small animals and a water source flows into a very well planned landscape.

1982 Cornwall TCTI courtyard
1982 Cornwall TCTI courtyard

The amenities are simply stunning. The message is clear: “Transport Canada only ask you to study and succeed, it will take care of the rest.”

1982 Cornwall TCTI corridors to classrooms
1982 Cornwall TCTI corridors to classrooms

Finally, the moment we were all waiting for as arrived. Students who managed to get through the course celebrate their graduation.

Assignments are distributed. Those who will be working in isolated postings, in northern Quebec, are well aware that the schedule does not include holidays. The FSS will be on duty every day. The new employee will be compensated for overtime and a more expensive cost of life. He will also benefit from subsidized rents.

My departure is planned shortly for Inukjuak (CYPH), along the east coast of Hudson Bay in the Nunavik. Life will soon change radically.

(Next story: enroute to the first posting: Inukjuak)