Categories
Airline manager quotes

One hell of a ride

The Canadian Craig Dobbin built the world’s largest helicopter company

"One hell of a ride" book cover about Craig Dobbin and the world's largest helicopter company: CHC Helicopters
“One hell of a ride” book cover about Craig Dobbin and the world’s largest helicopter company: CHC Helicopters

His view on management

I’m not an expert on anything” he explained. “Whatever the job, whatever the challenge, somebody can do it better than I can. True entrepreneurs surround themselves with professional managers who share their vision and put form around it. Not only can you not do it all yourself, it’s not necessary, and it does not make sense. I believe in being a good casting director of people who work together and share together”.

Handling pressure

It’s been a good week” Craig Dobbin might comment to his personal secretary late on a Friday afternoon. Then his face would cloud over and he’d say, “Get Keith Stanford on the phone and ask him for my financial summary. That’ll fuck up my weekend”.

A capacity to take huge financial risks

The hell with the contract”, he grinned. “Let’s buy the buggers out and we’ll get the contract that way! We’ll start with Toronto [Helicopters].”

“One morning, shortly after the deal to purchase Toronto Helicopters was completed, Craig Dobbin strolled into Robert Foster’s Toronto office. “Robert” he said “I want you to get on a plane, fly to Calgary and buy Okanagan Helicopters for me.” “But Craig,” Foster replied, “you don’t have any money.” Dobbin shrugged and said “That’s your problem.””

On the importance of relaxing and have fun

“Over time, Dobbin introduced initiation rites for first-time visitors [to his fishing lodge]. Steve Hudson’s [a pilot] initial visit to Adlatuk involved a helicopter flight over the ocean in search of an iceberg drifting down from the Arctic. When a suitable iceberg was located, the initiate was given his instructions. “They handed me a hammer and an ice bucket,” Hudson explains. “My job was to jump out of the helicopter onto the iceberg and fill the bucket with chipped ice for our drinks back at the fishing lodge”.

Icebergs, Hudson discovered, are very unstable and riding one in the North Atlantic with a Super Puma hovering a few feet over your head is like trying to keep your balance while walking across a trampoline. “It was a lot of fun for the guys in the helicopter,” he says, “but not so much fun for me, trying to knock enough million-year-old ice of the berg to fill the bucket.” Back in the camp, the ice chilled several glasses of Jameson raised in a toast to the new crew member.””

"One hell of a ride", from John Lawrence Reynolds
“One hell of a ride”, from John Lawrence Reynolds

A genuine interest in people

When he talked with you in social situations,” one business acquaintance recalls, “he was focused totally on you. He wasn’t looking over your shoulder or around the room, searching for someone more important. He was really interested in what you were saying. Everyone sensed this about the man and was drawn to him”.

Dobbin’s humanity

“Dobbin’s business acumen rarely overrode his humanity. On a flight to his fishing lodge in Long Harbour with a group of friends, Dobbin asked the helicopter pilot to set the craft down for a washroom break. The pilot chose an open area adjacent to a shack and tower where a provincial wildlife officer was spending the summer on fire-watch duty. The officer, a grizzled veteran of wildlife work, kept the group laughing for some time with his stories and anecdotes, and the short rest break extended into an hour’s impromptu entertainment.

How long have you been here?” Dobbin asked the old timer as the group was about to board the helicopter and resume their journey. “Ten weeks,” the officer answered, with about another ten weeks to go before returning home. “Anything you need?” Dobbin inquired, and the man said he was out of sugar; it would be nice to have something to sweeten his tea, but he would get by.

An hour later, when everyone had disembarked at Long Harbour, Dobbin instructed the helicopter pilot not to shut down the aircraft yet. He entered the cookhouse and emerged with a two-kilo bag of sugar, ordering the pilot to fly it back to the wildlife officer they had met.

Are you kidding?” the young pilot said. “I’ll spend about two thousand bucks in fuel alone to fly it there.”

Dobbin gripped the pilot’s arm. “Son,” he said, “that sugar will mean more to that old fellow than two thousand bucks will ever mean to me. Now get going.””

Title: One hell of a ride
Author: John Lawrence Reynolds
©2008
Editor: Douglas &McIntyre
ISBN: 978-1-55365-491-9

For other quotes from airline managers, click here: Quotes from airline managers